The Model: What’s Important in Last-Mile

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Last-mile delivery comes in a hundred different shapes and sizes, and to assume that there is a one-size-fits-all solution for every organization is simply assuming too much. That said, we’ve built a long history on a foundation of three aspects of the business: customer service, technology, and integration.

Technology and integration really go hand-in-hand in 2015, and we’ve found the logistics landscape to be very fragmented. Some companies still use local couriers who don’t even offer electronic POD’s and tracking, and some have best-in-class applications that integrate seamlessly. It’s hard to calculate the costs of those outdated models, but one thing we’ve always been aware of with our clients is the cost in human capital. Too often we see valuable time wasted doing manual work that could be automated, or the same job being down twice.

We work hard upfront to make life easy for our clients. For example, Susquehanna Bank integrated seamlessly with our track and trace technology to bring their in-house routing system to another level. Using AEXTrack software, they walk through a simple delivery process, print their own label, and then track their shipments in real time.

But it’s almost impossible to talk about integration without talking about customer service too. The unfortunate reality is that even some of the best integrators out there believe that technology is the ultimate answer – push the button and automate everything. But what about that shipment that bucks the system? What about that quick change that needs to be made to onboard a new customer? That’s where service comes in. We’ve built AEX to be available to our clients 24/7 and 365 days, so you can always get a live person on the phone and work through your situation.

The fusion of customer service, technology, and integration is the key to a successful logistics model – built for the world that is here today, and ready for the one that is coming tomorrow.